Front Office Lead — Guest Experience & Operations

Capitol Plaza Hotel; Lincoln (NE); On-site; USD 57,000 - 69,000; Full time

Benefits offered by this job

401(k) plan with company match

Health coverage

Paid Time Off & Vacation

Brand discounts

Tuition reimbursement

Job summary

The Atrium Hospitality Lincoln Embassy Suites is seeking a results-driven Front Office Manager to lead the front desk team at our Lincoln, NE location. You will coach staff, ensure guest satisfaction, and work across departments to deliver seamless service.

The role emphasizes managing labor costs, maintaining brand standards, and acting as Manager on Duty to ensure operations run smoothly and guests have exceptional experiences.

Qualifications

• 2+ years of front desk experience – Because you’ve seen it all and know how to keep things running smoothly.
• 2+ years of supervisory experience – Leadership isn’t new to you; you know how to coach, support, and elevate a team.
• High school diploma or equivalent – A solid foundation to build on; a degree is a plus but not required.
• Tech-savvy with Microsoft Office – You can navigate Word, Excel, and Teams like a pro.
• Flexible schedule availability – Hospitality never sleeps, and neither do you (well, not during your shift).
• Physically able to lift and move as needed – You’re hands‑on and ready to jump in when the team needs you.

Responsibilities

• Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
• Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
• Collaborate across departments to deliver seamless service and operational excellence.
• Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
• Maintain brand and cleanliness standards, stepping in to support operations when needed.
• Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.

Skills

Front desk experience

Supervisory experience

Microsoft Office

Flexible schedule

Physically able to lift

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

The Atrium Hospitality Lincoln Embassy Suites is seeking a results-driven Front Office Manager to lead the front desk team at our Lincoln, NE location. You will coach staff, ensure guest satisfaction, and work across departments to deliver seamless service.

The role emphasizes managing labor costs, maintaining brand standards, and acting as Manager on Duty to ensure operations run smoothly and guests have exceptional experiences.