Guest Experience & Loyalty Manager

Prince Waikiki; Honolulu (HI); On-site; USD 60,000 - 90,000; Full time

Job summary

Prince Waikiki in Honolulu seeks a Guest Experience Manager to elevate our guest journey, protect the hotel's reputation, and drive loyalty through curated experiences. You will oversee guest sentiment across reviews, loyalty programs, and service recovery, partnering with Front Office, Marketing, and operations to design activations and communications that reflect the Prince Waikiki brand.

This role requires a three-year hospitality background, a high school diploma (college degree preferred),

Qualifications

• High school diploma required.
• College degree in communication or hospitality preferred.
• Japanese speaking preferred.
• Minimum of three years of hospitality experience preferred.

Responsibilities

• Enhance guest journey and protect hotel reputation.
• Oversee guest sentiment and online reputation management.
• Develop guest activations and personalized experiences.
• Coordinate guest communications across departments.
• Manage guest experience events and ROI tracking.

Skills

Guest service excellence

Public relations / reputation mgmt

Communication

Event planning

MS Office

Education

High school diploma

College degree in communications or hospitality (preferred)

Tools

MS Office

Job description

Prince Waikiki in Honolulu seeks a Guest Experience Manager to elevate our guest journey, protect the hotel's reputation, and drive loyalty through curated experiences. You will oversee guest sentiment across reviews, loyalty programs, and service recovery, partnering with Front Office, Marketing, and operations to design activations and communications that reflect the Prince Waikiki brand.

This role requires a three-year hospitality background, a high school diploma (college degree preferred),