Guest Experience Architect | Luxury Hospitality & Events

Prince Waikiki; Honolulu (HI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401K

Paid vacation and sick leave

Discounted parking

Dining and golf discounts

Job summary

Prince Waikiki is seeking a Guest Experience Manager to elevate the guest journey, oversee reputation management, and design engaging guest experiences. You will collaborate with Front Office, Marketing, and operations to create personalized programs, manage events, and drive guest loyalty across channels.

The role requires strong hospitality experience, excellent communication, and the ability to lead with a focus on luxury service. Salary and benefits are competitive within the Hawaii market.

Qualifications

• Customer service experience in hospitality or luxury settings.
• Experience managing guest sentiment and reputation across channels.
• Ability to design and manage guest experience events and activations.

Responsibilities

• Enhance overall guest journey and protect hotel reputation.
• Create memorable experiences to drive guest loyalty and revenue.
• Collaborate with Front Office, Marketing and operations on guest activations.
• Develop guest recognition programs and manage communications for events.
• Oversee guest reviews and respond promptly and professionally.

Skills

Guest service

Reputation management

Event planning

Team collaboration

Communication

Multitasking

Problem solving

Education

High school diploma

College degree in hospitality or communications

Tools

Microsoft Word

Excel

Job description

Prince Waikiki is seeking a Guest Experience Manager to elevate the guest journey, oversee reputation management, and design engaging guest experiences. You will collaborate with Front Office, Marketing, and operations to create personalized programs, manage events, and drive guest loyalty across channels.

The role requires strong hospitality experience, excellent communication, and the ability to lead with a focus on luxury service. Salary and benefits are competitive within the Hawaii market.