Guest Experience Leader - Uncapped Bonuses & Growth

Reece Group; Gurnee (IL); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Uncapped bonus program

Referral bonuses

Free shift meal

50% discount for family

Closed on Thanksgiving and Christmas

Growth opportunities

Job summary

Red Robin is seeking a Restaurant Service Manager in Gurnee, IL to oversee day-to-day operations across shifts, uphold our brand standards, and create memorable experiences for guests with unbridled hospitality.

The role includes uncapped bonus potential, referral incentives, meals, holiday closures, and strong growth opportunities, with requirements of 21+ age and 2 years management experience, plus solid leadership and communication skills.

Qualifications

• Must be 21 years of age.
• 2 years of management experience.
• Open availability including nights, weekends, holidays.
• Reliable transportation.
• Strong communication and leadership skills; motivate and develop a team dedicated to execution, hospitality and service.
• Strong P&L knowledge.
• Working knowledge of Microsoft Excel, Outlook & Word.

Responsibilities

• Oversee day-to-day operations across shifts to ensure seamless service.
• Uphold brand standards and deliver unbridled hospitality for guests.
• Lead and develop the restaurant team to execute excellence.
• Monitor guest experience and drive continuous improvement.
• Support financial performance and cost controls.

Skills

Strong communication

Leadership

P&L knowledge

Open availability

Reliable transportation

Tools

Microsoft Excel

Outlook

Word

Job description

Red Robin is seeking a Restaurant Service Manager in Gurnee, IL to oversee day-to-day operations across shifts, uphold our brand standards, and create memorable experiences for guests with unbridled hospitality.

The role includes uncapped bonus potential, referral incentives, meals, holiday closures, and strong growth opportunities, with requirements of 21+ age and 2 years management experience, plus solid leadership and communication skills.