Guest Experience Leader & Shift Coach

Workstream; Encinitas (CA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

A fun work environment where you can 긍

Flexible scheduling (and closed on onS

Job summary

Chick-fil-A is seeking a Team Leader to support senior leadership in daily restaurant operations and coach team members to achieveOperational Excellence and our Recipe for Service. This role emphasizes serving guests, leading shifts, and modeling Chick-fil-A values in a fast-paced environment.

The Team Leader focuses on running the restaurant smoothly and developing teammates, with opportunities for growth and learning in a supportive, people-centric culture.

Qualifications

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Job description

Chick-fil-A is seeking a Team Leader to support senior leadership in daily restaurant operations and coach team members to achieveOperational Excellence and our Recipe for Service. This role emphasizes serving guests, leading shifts, and modeling Chick-fil-A values in a fast-paced environment.

The Team Leader focuses on running the restaurant smoothly and developing teammates, with opportunities for growth and learning in a supportive, people-centric culture.