Guest Experience Leader — Server Assistant

Outback Steakhouse; Palm Desert (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Growth opportunities

Hospitable culture

Closed Thanksgiving & Christmas Day

Meal discounts

Employee Assistance Program (EAP)

Largest franchisee status

Career advancement opportunities

Job summary

Out West Restaurant Group, the largest franchisee of Outback Steakhouse in the United States, is seeking friendly team members for a Server Assistant role. You will greet guests, seat them, and help the dining team deliver an AUS-SOME dining experience with consistent, welcoming service.

You will support servers, manage bussing and clearing, maintain safety and cleanliness, and contribute to a fast-paced, guest-focused environment. Training and growth opportunities are available.

Qualifications

• Able to lift, carry or move up to 30 lbs.
• Able to work in hot and cold environments.
• Able to walk and stand for extended periods of time, up to 8 hours per shift.
• Frequent bending, reaching, kneeling, squatting and stooping.
• Manual dexterity to handle glassware, utensils and technology systems.
• Ability to move quickly in a fast-paced environment.
• Visual ability to include distance, close, color, depth and peripheral.

Responsibilities

• Makes memorable first and last impressions with a smile.
• Greets incoming and departing Guests in a welcoming manner. Seats guests in the dining and bar areas, while ensuring a smooth handoff to service staff.
• Coordinates wait, and seats Guests with a sense of urgency.
• Always smiles and has genuine conversations with Guests.
• Demonstrates teamwork by supporting all areas of the restaurant as business needs arise.
• Commitment to food safety, cleanliness, job safety and sanitation standards.
• Busses tables, delivers food and supports the dining room, while ensuring every opportunity to WOW our guests is fulfilled.
• Will have a general knowledge of the food and drink menu and be able to recommend and upsell products.
• Answers the phone in a prompt and professional manner and directs calls.
• Leads the lobby experience for each Guest, following Outback hospitality standards.
• As a Servers Assistant, you will be assisting guests and supporting Servers by serving food and beverages, clearing and resetting tables, and ensuring a clean, welcoming dining environment.

Skills

Customer service

Teamwork

Communication

Flexibility

Job description

Out West Restaurant Group, the largest franchisee of Outback Steakhouse in the United States, is seeking friendly team members for a Server Assistant role. You will greet guests, seat them, and help the dining team deliver an AUS-SOME dining experience with consistent, welcoming service.

You will support servers, manage bussing and clearing, maintain safety and cleanliness, and contribute to a fast-paced, guest-focused environment. Training and growth opportunities are available.