Guest Experience Leader – Front Office & Concierge

Disneyland Resort; Anaheim (CA); On-site; USD 70,000 - 88,000; Full time

Benefits offered by this job

Healthcare benefits

Long-term incentive units

Job summary

Disneyland Resort in California seeks a Front Office Guest Experience Manager to lead daily Front Office operations, including Front Desk, Guest Services, and Concierge, delivering seamless arrivals and superb service.

You will use Opera PMS and other systems, manage a diverse team, partner with leaders, monitor staffing and budgets, and train Cast Members while upholding The Five Keys standards.

Qualifications

• 2+ years’ experience as Front Office Leader.
• Experience partnering with Cast Members and peers to move the operation forward to the next level of excellence through accountability.
• Demonstrated ability to influence and be an agent for change.
• Self-starter who continually pursues learning opportunities.
• Will be scheduled variable shifts, including weekends, nights, and holidays.
• Preferred experience with Opera PMS or related systems.

Responsibilities

• Lead a team of hourly Front Office, Guest Services, and Concierge.
• Monitor daily staffing levels based on demand.
• Make daily operational decisions that benefit Guests, Cast Members and the business.
• Sign-off on training and recertification completed by Cast Members.
• Manage budgets and projects.
• Partner with other leaders to ensure smooth daily operations.

Skills

Leadership

Guest services

Team management

Training & development

Communication

Multilingual

Education

High school diploma or equivalent

Bachelor's degree or equivalent job experience

Tools

Opera Property Management System

Job description

Disneyland Resort in California seeks a Front Office Guest Experience Manager to lead daily Front Office operations, including Front Desk, Guest Services, and Concierge, delivering seamless arrivals and superb service.

You will use Opera PMS and other systems, manage a diverse team, partner with leaders, monitor staffing and budgets, and train Cast Members while upholding The Five Keys standards.