Assistant Director of Front Office | Full Time

Omni Hotels; Carlsbad (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Omni Hotels & Resorts seeks an Assistant Director of Front Office Operations to lead the Front Office team and oversee guest services, revenue management, and resource efficiency. The role emphasizes staff development, performance coaching, and adherence to service standards across all Front Office functions.

You'll coordinate with departments, monitor room status, and support budgeting and financial tracking.

Qualifications

• Two years minimum Front Office Management experience required.
• Knowledge of Opera Cloud PMS preferred.
• College degree preferred but not required.
• Excellent communication skills required.

Responsibilities

• Direct Front Office staff and operations to ensure guest satisfaction and optimize room revenue.
• Serve as interdepartmental liaison for Front Office operations.
• Monitor room status counts and report to relevant stakeholders.
• Assist with daily revenue tracking and budgeting for Front Office.

Skills

Front Office Mgmt

Staff Training

Budgeting

Communication Skills

Operations Liaison

Education

Hospitality Degree preferred

Tools

Opera Cloud PMS

Job description

Assistant Director of Front Office Operations | Full Time

Overview: The Assistant Director of Front Office Operations directs the staff and the operations of the Front Office department in order to ensure an excellent guest experience while maximizing room revenue and efficiently utilizing the available resources.

Supervisory Responsibilities:

Managing the Front Office Operations which includes Parking Operations.

Responsibilities:

• Interview, select, train, develop, and coach all job classifications within the front office department which includes but is not limited to Front desk agents, Ideal Services, Night Audit, Bell/Valet, Parking Operations, Rooms Controllers, Front desk Leads, Supervisors, Guest Services/Parking Leadership and Assistant Front Office Managers in order to maintain a highly functioning, profit maximizing, and efficiently run team.


• Serve as interdepartmental liaison for the front office operations.


• Verify that accurate room status counts are taken at the proper times and that the information is relayed to those concerned.


• Assist with daily revenue and expense tracking, as well as short and long-term budgeting for the related Front Office Department.


• Maintain continuous contact with hotel guests and VIPs to ensure that any special requests, early checkins, problems, or complaints are handled quickly, efficiently, and courteously.


• Conduct monthly meetings with Front Desk personnel about safety concerns, training requirements, monthly goals, areas for improvement, etc.


• Implement & maintain company service standards through training, reviewing Medallia Scores, and setting goals within each department.


• This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A minimum of two years previous Front Office Management experience is required.


• Knowledge of the hotel’s property management system (Opera Cloud) is preferred.


• College degree preferred but not required.


• Previous management experience and excellent communication skills is required.


• Education in Hospitality program is preferred.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands & Work Environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.


• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• The noise level in the work environment is usually moderate.