Guest Experience Leader - Front End & Service Desk

Hannaford; Latham (NY); On-site; USD 24,000 - 36,000; Full time

Job summary

Hannaford Supermarkets in Latham, NY, is seeking a Front End/Service Desk Associate to support daily store operations. You will perform cashier and service desk duties, assist with special projects, and uphold safety and sanitation standards in a fast-paced retail environment.

The role requires strong customer service, reliability, and the ability to follow company procedures while maintaining a neat appearance. 18+ years old, willingness to learn multiple tasks, and teamwork are essential.

Qualifications

• Clear communication and customer service abilities.
• Must be at least 18 years old for specific job functions.
• Willingness to learn multiple tasks and job requirements.
• Ability to perform cashier and service desk tasks.

Responsibilities

• Observe and follow all company policies and procedures.
• Maintain neat, well-groomed appearance per policy.
• Assign activities to front end and service desk/kiosk associates during idle times.
• Assist in special projects and other duties as assigned by supervision.
• Ensure safety standards are followed and report needed repairs.
• Monitor security and protect company assets.
• Keep front-end change drawer secure when unattended.
• Perform general housekeeping and sanitation per policy and health regulations.
• Occasionally perform cashier, bagging, or service desk duties and related tasks.

Skills

Effective communication

Customer service

Ability to multi-task

Cashier/service desk skills

Age 18+

Job description

Hannaford Supermarkets in Latham, NY, is seeking a Front End/Service Desk Associate to support daily store operations. You will perform cashier and service desk duties, assist with special projects, and uphold safety and sanitation standards in a fast-paced retail environment.

The role requires strong customer service, reliability, and the ability to follow company procedures while maintaining a neat appearance. 18+ years old, willingness to learn multiple tasks, and teamwork are essential.