Guest Experience Lead & Training Coach

Speed Art Museum; Louisville (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

Speed Art Museum in Louisville, KY, seeks a Guest Experience Supervisor to assist the Guest Experience Associate Director in the daily operation of the team and to provide on-site supervision, training, and coaching for Guest Experience Associates. This role ensures each guest receives a welcoming, positive, and consistent experience aligned with the Museum's mission and service standards.

The position involves supporting admissions, ticketing, membership, merchandise, and donation transactions,

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• Previous supervisory, lead, or training experience preferred.

Responsibilities

• Supports the Guest Experience Associate Director with day-to-day operation of the Guest Experience team.
• Trains Guest Experience Associates on policies, procedures, service standards, and responsibilities.
• Provides day-to-day coaching to Guest Experience Associates and escalates performance concerns as needed.
• Responds to guest service concerns and escalates significant issues to the Guest Experience Associate Director.

Skills

Customer service

Training and coaching

Supervisory experience

Communication skills

Cash handling

Education

High school diploma or GED

Tools

Altru by Blackbaud

Job description

Speed Art Museum in Louisville, KY, seeks a Guest Experience Supervisor to assist the Guest Experience Associate Director in the daily operation of the team and to provide on-site supervision, training, and coaching for Guest Experience Associates. This role ensures each guest receives a welcoming, positive, and consistent experience aligned with the Museum's mission and service standards.

The position involves supporting admissions, ticketing, membership, merchandise, and donation transactions,