Guest Experience Lead & Team Coach

Panera Bread; Lancaster (Lancaster County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Free meals

Unlimited beverages

Paid time off

Insurance options

401(k) with match

Team rewards

Job summary

Panera Bread is seeking a Team Manager to lead shifts, support team development, and uphold high standards for guest experience in a fast-paced bakery-cafe environment.

You will recruit, coach, and motivate team members, participate in interviews, and ensure food safety compliance. The role emphasizes warmth, belonging, growth, and trust within the team, with opportunities for bonuses and benefits.

Qualifications

• Minimum age 18 years.
• 1+ years of restaurant management experience preferred.
• Proven ability to lead shifts, direct, motivate, coach and develop others in a fast-paced environment.
• ServSafe certification (or ability to obtain) is required.
• Flexible hours including nights and weekends; background check will be conducted.

Responsibilities

• Ensure guests are delighted with food, service, and staff quality.
• Build engaging relationships to drive loyalty.
• Lead, manage and develop team members and celebrate achievements in sales, speed, and accuracy.
• Participate in interviewing and selection processes.
• Train team in food safety standards and ensure compliance.
• Help build a culture of warmth, belonging, growth, and trust.

Skills

Leadership

Team development

Guest service

Communication

Coaching

Job description

Panera Bread is seeking a Team Manager to lead shifts, support team development, and uphold high standards for guest experience in a fast-paced bakery-cafe environment.

You will recruit, coach, and motivate team members, participate in interviews, and ensure food safety compliance. The role emphasizes warmth, belonging, growth, and trust within the team, with opportunities for bonuses and benefits.