Guest Experience Lead — Senior Living Concierge

Rose Senior Living; Carmel (IN); On-site; USD 23,000 - 32,000; Full time

Job summary

Rose Senior Living is hiring a hospitality‑focused Concierge for day shifts, greeting residents and guests with warmth and professionalism. The role includes supervising the lobby and phone line, handling deliveries, and supporting clerical tasks for the Business Office Manager.

Excellent telephone communication and familiarity with Microsoft Office are preferred. The team prides itself on delivering exceptional resident experiences in a welcoming community, with opportunities to grow within the

Qualifications

• Experience in guest-facing roles is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to handle phone calls, emails, and in-person inquiries professionally.

Responsibilities

• Greet residents, guests, and vendors in a warm, professional manner.
• Manage the lobby and phone line to ensure a smooth welcome experience.
• Document deliveries and notify residents of arrivals; assist with maintenance requests.
• Support the Business Office Manager with clerical tasks as needed.
• Resolve routine issues to prevent escalation and maintain resident satisfaction.

Skills

Hospitality

Customer service

Phone etiquette

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Rose Senior Living is hiring a hospitality‑focused Concierge for day shifts, greeting residents and guests with warmth and professionalism. The role includes supervising the lobby and phone line, handling deliveries, and supporting clerical tasks for the Business Office Manager.

Excellent telephone communication and familiarity with Microsoft Office are preferred. The team prides itself on delivering exceptional resident experiences in a welcoming community, with opportunities to grow within the