Guest Experience Lead & Sales Coach

Event Network, Inc.; Dearborn (MI); Hybride; USD 28 000 - 42 000; Plein temps

Résumé du poste

Event Network, Inc. in Dearborn, MI seeks a Sales Lead to deliver optimal guest service and assist Store Director in leading the team. The role involves handling higher level transactions, cash and safe balancing, and serving as an entry level supervisor.

You will build relationships with team members, support business results, and ensure compliance with policies while performing opening and closing tasks and daily store operations.

Qualifications

• Entry level supervisor position.
• Responsible for leading the Sales Team to ensure optimal guest service.
• Accountable for accurate cash handling with the registers and safe balancing.

Responsabilités

• Holds self accountable to standards of performance and behavior.
• Resolves guest service issues with Store Director.
• Leads sales team to deliver optimal guest service.
• Performs opening and closing operations.
• Builds relationships with team members to align on business results.
• Promotes self development and models core values.
• Fosters partner team relationships to support growth.
• Complies with company policies.

Connaissances

Leadership

Guest service

Cash handling

Team supervision

Communication

Outils

POS system

Description du poste

Job Summary

This position provides optimal guest service ensuring that all the guest needs are met in a timely manner. The Sales Lead position assists the Store Director and Assistant Store Director in leading the team members in optimal guest service. A Sales Lead will also be responsible for higher level transactions to include cash and safe balancing. The SL is considered an entry level supervisor position.

Key Responsibilities and Accountabilities

Leadership and Team Member Results

• Holds self accountable to all e|n standards of performance and behavior.
• Resolves guest service issues in partnership with Store Director.
• Responsible for leading the Sales Team to ensure optimal guest service.
• Performs all opening and closing operations.
• Builds strong relationships with team members to align and support execution of business results.
• Actively pursues opportunities to promote self development.
• Creates a learning environment by modeling e|n core values.
• Fosters Partner team member relationships to support business initiatives and growth.
• Complies with company personnel policies.

Business and Financial Results

• Along with Store Director assists team to achieve store location’s sales, per cap and purchase with purchase goals.
• Achieves personal purchase with purchase sales goals and other statistical sales expectations assigned by the store leadership team.
• Supports the Store Director in coaching team members to achieve purchase with purchase goals and other sales expectations.
• Consistently looks for methods to maximize store sales.
• Accountable for accurate cash handling with the registers. Ensures completion and accuracy of all register transactions.
• Works assigned schedule.

Management and Operating Results

• Accountable for completing product, operations and merchandise presentation training.
• Responsible for executing and maintaining all visual presentation directives as communicated by Store Director and SSC initiatives.
• Participates in all e|n initiatives and ensures sustainability.
• Responds and reacts to all communication in a timely manner.
• Performs daily tasks such as cleaning, store recovery, and merchandise placement.
• Accountable for all Loss Prevention procedures and requirements.

Guest and Partner Results

• Accountable to consistently demonstrate e|n Cares.
• Responsible for optimal guest service of all team members.
• Required to maintain full knowledge of the venue’s building and its programs.
• Ensures a clean, organized and safe environment for guests to shop in.
• Follows e|n and Partner dress code guidelines.
• Participates in regional philanthropic activities.

Physical Demands – The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the Sales Lead is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
• The Sales Lead must frequently lift and/or move up to 40 pounds.