Guest Experience Lead - Rooms & Arrivals

Hilton; Washington (District of Columbia); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program (ESPP)

Paid parental leave

Caregiving concierge

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton is seeking a Rooms Coordinator to deliver exceptional hospitality and smooth guest experiences on-site. You’ll manage guest logistics, pre-arrival details, and group arrivals, ensuring every stay starts with warmth.

You’ll collaborate with front desk and operations, respond to inquiries, and uphold service standards while embodying Hilton’s values of integrity, teamwork, and ownership. This role offers growth within a global hospitality leader.

Qualifications

• Passion for delivering warm, memorable guest experiences.
• Strong communication and problem-solving to resolve guest concerns.
• Comfort with coordinating arrivals and meeting special requests.

Responsibilities

• Manage pre-arrival details and reservations to align guest needs.
• Coordinate group arrivals for seamless transitions.
• Welcome guests, answer inquiries, and resolve issues promptly.
• Provide phone support and maintain logs for guest follow-up.

Skills

Hospitality mindset

Integrity

Leadership

Teamwork

Ownership

Job description

Hilton is seeking a Rooms Coordinator to deliver exceptional hospitality and smooth guest experiences on-site. You’ll manage guest logistics, pre-arrival details, and group arrivals, ensuring every stay starts with warmth.

You’ll collaborate with front desk and operations, respond to inquiries, and uphold service standards while embodying Hilton’s values of integrity, teamwork, and ownership. This role offers growth within a global hospitality leader.