Guest Experience Lead & Reservations Coordinator

farmersrestaurantgroup; Washington (District of Columbia); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Health insurance plans available

Dental and vision plans

Paid time off

Discounted shift meal

Parental leave

Short-term disability and accident保险

Free access to massage therapist

Discounted gym & yoga membership

Mental health therapy via ComPsych

Training and career growth

Job summary

Founding Farmers in Washington, DC is seeking a Lead Host/Coordinator to provide attentive hospitality from the moment guests arrive. You will lead guests to tables, manage OpenTable reservations, and support the front-of-house team while maintaining a clean, welcoming dining room.

Hourly pay starts at $18.40+ with competitive benefits and opportunities for growth within a farmer-owned group. This on-site role emphasizes punctuality, teamwork, and exceptional service in a fast-paced setting.

Qualifications

• Full-service restaurant experience is helpful, but not required.
• Must be 18 years old due to service of alcohol.
• Ability to create a hospitable environment for both guests and staff.
• Excellent communication and interpersonal skills.
• Dedicated to learning our menu and operations.
• Ability to stand for extended periods of time and lift up to 50 pounds, as needed.
• Capable of continuous bending, stooping, reaching, twisting, and use of hands and arms.

Responsibilities

• Manage restaurant reservations and wait lists to accurately set guest expectations.
• Manage and monitor the restaurant's reservation system using Open Table.
• Answer the restaurant phone and provide friendly service for all guest and call center inquiries.
• Greet and seat guests at their table providing exceptional hospitality.
• Assist guests in making reservations.
• Respond to guest requests and inquiries in a timely and friendly manner.
• Assist with parking validation; provide directions and recommendations.
• Support the service staff by removing dishes and glasses from tables or counters and taking them to the dishwasher.
• Set up dining areas to prepare for large parties and brunch buffet.
• Perform duties, such as sweeping, vacuuming carpet, tidying up server station, taking out trash, and checking the bathrooms.
• Are punctual and able to observe regular and consistent attendance.
• Contribute to a positive team environment.
• Other important tasks, as assigned, that keep all our guest operations humming.

Skills

Communication

Interpersonal skills

Hospitality mindset

Team player

Stamina

Tools

OpenTable

Job description

Founding Farmers in Washington, DC is seeking a Lead Host/Coordinator to provide attentive hospitality from the moment guests arrive. You will lead guests to tables, manage OpenTable reservations, and support the front-of-house team while maintaining a clean, welcoming dining room.

Hourly pay starts at $18.40+ with competitive benefits and opportunities for growth within a farmer-owned group. This on-site role emphasizes punctuality, teamwork, and exceptional service in a fast-paced setting.