Guest Experience Lead — Proactive Service & Recovery

JdV by Hyatt; Oceanside (CA); On-site; USD 70,000 - 82,000; Full time

Benefits offered by this job

Complimentary hotel room nights"

Discounted room rates for colleagues,友

Job summary

JdV by Hyatt Oceanside seeks an Assistant Guest Experience Manager to lead guest service initiatives on-site, focusing on proactive communication and recovery processes. You will collaborate with Rooms operations and other departments to deliver exceptional experiences for guests.

Strong leadership, communication, and guest services background are essential to exceed expectations and drive memorable stays at Hyatt's Oceanside resort.

Qualifications

• A genuine desire to satisfy guests in a fast-paced setting.
• Strong verbal and written communication abilities.
• Experience in guest services with a hospitality mindset.
• Self-driven, proactive, and well-organized.
• Ability to learn and operate software systems used in hotels.
• Experience with guest data analytics is a plus.
• Resilience in high-stress environments with customer focus.

Responsibilities

• Support guest experiences and exceed guest expectations.
• Lead guest recovery processes and proactive communications for top-tier requests before arrival.
• Collaborate across hotel operations, with a focus on Rooms operations as needed.
• Maintain knowledge of local services, events, and transport options.

Skills

Guest services experience

Leadership

Communication

Relationship building

Analytical thinking

Organizational skills

Software systems

Availability

Customer engagement

Hospitality experience

Tools

Hotel management software

Job description

JdV by Hyatt Oceanside seeks an Assistant Guest Experience Manager to lead guest service initiatives on-site, focusing on proactive communication and recovery processes. You will collaborate with Rooms operations and other departments to deliver exceptional experiences for guests.

Strong leadership, communication, and guest services background are essential to exceed expectations and drive memorable stays at Hyatt's Oceanside resort.