Assistant Guest Experience Manager - Mission Pacific

JdV by Hyatt; Oceanside (CA); On-site; USD 70,000 - 82,000; Full time

Benefits offered by this job

Complimentary hotel room nights"

Discounted room rates for colleagues,友

Job summary

JdV by Hyatt Oceanside seeks an Assistant Guest Experience Manager to lead guest service initiatives on-site, focusing on proactive communication and recovery processes. You will collaborate with Rooms operations and other departments to deliver exceptional experiences for guests.

Strong leadership, communication, and guest services background are essential to exceed expectations and drive memorable stays at Hyatt's Oceanside resort.

Qualifications

• A genuine desire to satisfy guests in a fast-paced setting.
• Strong verbal and written communication abilities.
• Experience in guest services with a hospitality mindset.
• Self-driven, proactive, and well-organized.
• Ability to learn and operate software systems used in hotels.
• Experience with guest data analytics is a plus.
• Resilience in high-stress environments with customer focus.

Responsibilities

• Support guest experiences and exceed guest expectations.
• Lead guest recovery processes and proactive communications for top-tier requests before arrival.
• Collaborate across hotel operations, with a focus on Rooms operations as needed.
• Maintain knowledge of local services, events, and transport options.

Skills

Guest services experience

Leadership

Communication

Relationship building

Analytical thinking

Organizational skills

Software systems

Availability

Customer engagement

Hospitality experience

Tools

Hotel management software

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Organization- JDV Oceanside

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Assistant Guest Experience Manager possess strong leadership, communication and relationship skills. This person is expected to support the guest experiences, and ensure the resorts approach is proactive in nature in efforts to exceed our guest expectations prior to departure. This role will lead the guest recovery process, as well as implementing a proactive communication with top tier guest requests prior to arrival. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. The Assistant Guest Experience Manager may have responsibilities within the Rooms Operation. This position requires knowledge of hotel services, local events and venues, and transportation options. *This role is fully on site*

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

The salary range for this position is $70,304.00.00 - $81,900.00. This is the pay range for this position that The Seabird Resort reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Hyatt has a very competitive benefit package for colleagues, which may include:

• 12 Complimentary hotel room nights at Hyatt hotels world-wide
• Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide
• Bereavement and jury duty pay
• Vacation, sick, and new child leave
• Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,
• Retirement Savings Plan option (401K) with employer match
• Employee Stock Purchase Plan
• Complimentary employee meals
• And so much more!

Qualifications

Qualification:

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Experience and thorough understanding of guest services.
• Self-driven, as well as self-starter.
• Organized.
• Ability to learn and master software systems.
• Skilled at analyzing guest data analytics.
• Work well in a consistent high stress, and pressure environment while maintaining a high level of customer engagement.
• Hotel/ Resort experience.
• Supervisory/managerial experience.
• Open availability required to work weekdays/weekends, holidays, mornings, mid-days, afternoons, evenings.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.