Guest Experience Lead – Merchandise & Training

Herschend Family Entertainment Co.; Valdosta (GA); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Herschend Family Entertainment Co. in Valdosta, GA is seeking a Team Member to maintain smooth communication between department supervisors and team members, train new staff, and ensure outstanding guest service at all times.

You will uphold company guidelines, assist daily operations, manage openings and closings, help with inventory and displays, and represent the brand with a friendly, groomed appearance.

Qualifications

• Experience coaching and developing team members.
• Strong customer service orientation.
• Excellent communication skills (oral and written).

Responsibilities

• Maintain a smooth flow of communication between department supervisors and Team members.
• Train all new Team Members in procedures for assigned location.
• Ensure that all Team Members deliver outstanding guest service at all times.
• Understand and apply company and department guidelines, including uniform, grooming, absences and tardies, and disciplinary actions.
• Maintain the highest level of guest service and satisfaction.
• Ensure staffing needs are met daily.
• Provide constructive feedback and frequent evaluations to team members.
• Assist in training on a daily basis.
• Open and close location on schedule and manage daily operations.
• Observe receiving methods and ensure policy compliance.
• Correct safety violations and communicate to supervisor.
• Maintain product placement and cleanliness of games.
• Assist in inventory and cycle counts.
• Protect company assets and maintain loss prevention procedures.
• Handle cash and credit transactions accurately and securely.
• Create memories by exceeding guest expectations.
• Other duties as assigned.

Skills

Coaching and Development

Customer Oriented

Energetic

Enthusiastic

Friendly

Initiative

Communication, Oral

Communication, Written

Job description

Herschend Family Entertainment Co. in Valdosta, GA is seeking a Team Member to maintain smooth communication between department supervisors and team members, train new staff, and ensure outstanding guest service at all times.

You will uphold company guidelines, assist daily operations, manage openings and closings, help with inventory and displays, and represent the brand with a friendly, groomed appearance.