Guest Experience Lead, Housekeeping

Nia Hotel; Menlo Park (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Nia Hotel in Menlo Park, CA is seeking a Housekeeping Supervisor to manage front-line associates, plan daily schedules, and ensure rooms and public areas meet brand standards and safety requirements. You will lead training, monitor performance, and address guest inquiries while maintaining expense control and quality scores.

The role requires a high school diploma and at least one year of housekeeping supervisory experience, with shifts including holidays and weekends in a fast-paced hotel

Qualifications

• High School diploma or equivalent preferred.
• One year previous housekeeping supervisor experience required.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and Ensemble Core Values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests' complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with Ensemble internal audit standards pertaining to key control and risk management areas.
• Maintain departmental expenses in line with the budget as described by the General Manager.
• Ensure compliance with specific brand standards.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Skills

Staff supervision

Customer service

Schedule planning

Safety compliance

Education

High School diploma or equivalent

Job description

Nia Hotel in Menlo Park, CA is seeking a Housekeeping Supervisor to manage front-line associates, plan daily schedules, and ensure rooms and public areas meet brand standards and safety requirements. You will lead training, monitor performance, and address guest inquiries while maintaining expense control and quality scores.

The role requires a high school diploma and at least one year of housekeeping supervisory experience, with shifts including holidays and weekends in a fast-paced hotel