Guest Experience Host – Front of House

Stone Creek Dining Company - Noblesville; Noblesville (IN); On-site; USD 26,000 - 36,000; Full time

Job summary

Stone Creek Dining Company - Noblesville is seeking a friendly Host to welcome guests, manage the waitlist, and assist with seating and reservations. You will relay guest preferences to servers and help maintain a smooth dining flow in a fast-paced environment.

The role requires excellent customer service, strong organization, and the ability to stay composed during busy periods. Evening and weekend availability is often needed, with training provided for those new to hosting.

Qualifications

• Excellent customer service and communication skills.
• Friendly and outgoing personality with a positive attitude.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in high-pressure situations.
• Familiarity with reservation systems or software is a plus.
• Previous host/hostess experience is preferred but not required; training will be provided.

Responsibilities

• Guest Greeting and Seating: Welcome guests with a friendly and positive attitude as they arrive at the restaurant.
• Manage the waitlist and reservations, accurately estimating wait times and making guests comfortable while they wait.
• Escort guests to their tables, presenting menus, and providing any necessary assistance.
• Seat guests according to seating charts and server rotation, optimizing table turnover.
• Reservation Management: Take and confirm reservations over the phone or through the restaurant's reservation system.
• Maintain an up-to-date reservation book, ensuring that all reservations are recorded accurately.
• Communicate special requests and guest preferences to servers and kitchen staff.
• Guest Assistance: Provide guests with information about the restaurant, including menu items, daily specials, and promotions.
• Assist guests with coat check, if applicable.
• Handle guest inquiries, concerns, or special requests with professionalism and attentiveness.
• Communication and Coordination: Maintain effective communication with servers, bussers, and kitchen staff to ensure efficient seating and service.
• Relay any important guest information to the appropriate team members.
• Coordinate with servers to manage guest flow and ensure a smooth dining experience.
• Keep track of waiting guests and notify them when their tables are ready.
• Communicate waitlist status and estimated wait times to waiting guests.
• 6. Cleanliness and Organization: Keep the host/hostess stand and waiting area clean, organized, and well-stocked.
• Ensure menus, promotional materials, and other items are in good condition and readily available.

Skills

Customer service

Communication

Organization

Multitasking

Calm under pressure

Reservation systems

Job description

Stone Creek Dining Company - Noblesville is seeking a friendly Host to welcome guests, manage the waitlist, and assist with seating and reservations. You will relay guest preferences to servers and help maintain a smooth dining flow in a fast-paced environment.

The role requires excellent customer service, strong organization, and the ability to stay composed during busy periods. Evening and weekend availability is often needed, with training provided for those new to hosting.