Guest Experience Lead Host

fat OX; Scottsdale (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Fat Ox in Scottsdale is seeking a friendly, experienced host/hostess to create the inviting Fat Ox experience. You will greet guests at the door, identify regulars and VIPs, manage reservations and walk-ins on OpenTable, and guide the seating flow to optimize guest experience.

You will lead the host team on your shifts, seat guests according to preferences, update dining room status, and thank guests as they depart, inviting them back.

Qualifications

• At least two years of experience as a host/hostess.
• Ability to identify regulars and VIPs and anticipate guest needs.
• Experience with reservations platforms is a plus (OpenTable preferred).

Responsibilities

• Greet guests at the door and make everyone feel welcome.
• Identify regulars/VIPs and accommodate their preferences.
• Take and manage reservations and walk-ins on OpenTable GuestCenter.
• Be the go-to person for reservations and seating questions per shift.
• Show leadership within the host team.
• Seat guests considering their preferences and dining room flow.
• Help manage dining room by updating guest positions in the experience.
• Thank guests on departure and invite them back.

Skills

Guest service

Communication

Hospitality

Leadership

Tools

OpenTable

Job description

Fat Ox in Scottsdale is seeking a friendly, experienced host/hostess to create the inviting Fat Ox experience. You will greet guests at the door, identify regulars and VIPs, manage reservations and walk-ins on OpenTable, and guide the seating flow to optimize guest experience.

You will lead the host team on your shifts, seat guests according to preferences, update dining room status, and thank guests as they depart, inviting them back.