Guest Experience Lead - Hospital Café

Thomas Cuisine; Fresno (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Paid Bereavement Leave

Paid Parental Leave

Paid Baby Bonding Leave

Paid Elder Care Leave

Paid Time Off (Accrued)

Holiday Premium Pay

Medical Plans (Blue Cross)

Dental Coverage

Vision Coverage

Voluntary HSA with Company Match

Voluntary FSA

Employee Assistance Program

Job summary

Thomas Cuisine in Fresno, CA is seeking a Retail Lead to support daily operations of our hospital dining location. In this hands-on leadership role, you will supervise frontline staff, ensure quality service, and uphold food safety standards while delivering a welcoming guest experience.

Responsibilities include staffing guidance, inventory checks, POS operations, and daily opening/closing duties. The role offers full-time hours and competitive compensation.

Qualifications

• High School Diploma/GED required.
• Retail, food service, hospitality, or customer service experience.
• Ability to lead by example and support frontline teams.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Knowledge of food safety and sanitation practices preferred.
• Experience with POS systems preferred.
• Flexible and dependable with strong attention to detail.
• Ability to pass a criminal background check and drug screen.

Responsibilities

• Support day-to-day retail operations, including service, merchandising, and guest interactions.
• Lead by example while assisting with staffing, workflow coordination, and service execution.
• Train and coach team members on company standards, customer service, food safety, and operational procedures.
• Assist with inventory management, product rotation, stocking, and presentation.
• Monitor food quality, cleanliness, and compliance with safety and sanitation standards.
• Support cash handling procedures, POS operations, and retail reporting as needed.
• Assist supervisors and managers with opening, closing, and daily operational responsibilities.
• Help resolve guest concerns and ensure a positive dining experience.
• Perform other duties as assigned.

Skills

Leadership

Communication

Customer service

Problem-solving

Multitasking

Attention to detail

Food safety knowledge

POS systems

Flexibility

Education

High School Diploma/GED

Tools

POS systems

Job description

Thomas Cuisine in Fresno, CA is seeking a Retail Lead to support daily operations of our hospital dining location. In this hands-on leadership role, you will supervise frontline staff, ensure quality service, and uphold food safety standards while delivering a welcoming guest experience.

Responsibilities include staffing guidance, inventory checks, POS operations, and daily opening/closing duties. The role offers full-time hours and competitive compensation.