Guest Experience Lead (GEL)

McDonald's; Wheaton (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Next day pay

Paid time off

Free employee meal

30% employee discount

Discount program through McDPerks

Uniforms

Health insurance for qualified

Retirement program (Illinois Secure)

Archways to Opportunity education

Job summary

McDonald's in Illinois seeks a Guest Experience Leader to greet guests, assist with ordering, and support guests at the kiosks. You will help teammates deliver fast, friendly service in a lively, fast-paced environment.

We value a positive attitude, willingness to learn, and the ability to work well in a team. You must be 16 years of age or older and ready to grow with opportunities like tuition assistance and meal benefits.

Qualifications

• Outstanding attitude and willingness to learn and grow.
• Ability to excel in a fast-paced, team environment.
• Must be 16 years of age or older.

Responsibilities

• Greet guests and communicate with them while ordering.
• Assist guests with using the ordering kiosks.
• Offer help to those needing extra hands.
• Check with guests after receiving food to ensure satisfaction.
• Ensure kids receive a kid treat.
• Handle guest concerns promptly.
• Provide feedback and recommendations to the restaurant team.

Skills

Guest greeting

Order assistance

Kiosk support

Customer feedback

Team communication

Fast-paced adaptability

Kids program assistance

Job description

Description

McDonald's Works for Me.

I'm going places. I want to have fun, I like to be challenged, and I need a schedule that works for me.

The Job for Me – Get a job that fits your life, inspires your best, and moves you forward. Choose your hours. Pursue your education. Build your skills and be yourself.

The Team for Me – Our people want to say YES — to working with energy and purpose, learning new skills, serving delicious food and creating feel‑good moments with our guests. Does this sound like you? You'll fit right in.

The Place for Me – From here, you can go further than you thought possible. Reach your goals and build your future with college tuition assistance, high school completion programs, English language courses and valuable job skills.

We are committed to being America's best first job. Let's talk. Make your move.

Wage Range

GEL starting wage is $15 per hour. Individual starting wage may vary based on experience.

GEL position has maximum wage of $20 per hour.

Benefits

• Next day pay options through Tapcheck
• Paid time off plan
• Free employee meal
• 30% employee discount
• Discount program through McDPerks.com
• Uniforms
• Health insurance for qualified employees
• Retirement program through Illinois Secure Choice

Education benefits including:

• English language classes,
• high school equivalency,
• college tuition assistance

See a day in the life of a Guest Experience Lead at McDonald's

https://www.youtube.com/watch?v=DiaN61vWY3A&feature=youtu.be

Requirements

• Greeting guests and communicating with them while ordering
• Offering help with using the ordering kiosks
• Offering assistance to those in need of some extra hands
• Checking with them once they have their food to make sure they’re satisfied, or to see if they need anything else
• Ensuring kids receive a kid treat
• Handling any concerns
• Communicating with the restaurant team to provide feedback and recommendations

All you'll need is an outstanding attitude, willingness to learn and grow and the capability to excel in a fast‑paced, team environment. We'll teach you the rest. We offer great pay, tremendous benefits and a chance to grow like you wouldn’t believe. Sound good? Give us a try! You must be 16 years of age or older to work as a Guest Experience Leader at corporate owned and operated McDonald's restaurant.

Additional Info

A job as a Guest Experience Leader at a McDonald’s Corporate owned restaurant gives you the chance to grow your skills and meet great people, while earning some outstanding benefits opportunities along the way. Those can include:

• Competitive pay
• Medical, dental and vision coverage
• 401k with matching contributions
• Paid time off equal to 2% of gross earnings
• Unpaid Leaves of Absence
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language
• Discount programs
• Free meals / meal discounts

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy