Guest Experience Lead (GEL)

McDonald's Restaurants Limited; Chadds Ford Township (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible scheduling

Paid time off

Tuition reimbursement

Training and advancement

Employee discounts and free meals

Job summary

McDonald's is hiring at a franchisee-owned location in Pennsylvania for a guest-focused role. You will help guests, work with the team, and promote app features while contributing to a clean, welcoming environment.

This position offers flexible scheduling, opportunities for advancement, and benefits such as tuition reimbursement and free meals. All shifts fit various schedules, from breakfast to late-night weekends.

Qualifications

• Friendly and hospitable demeanor.
• Passion for helping and serving others.
• Desire to learn and grow; adaptable to busy shifts.

Responsibilities

• Lead the guest experience by welcoming and checking in with guests.
• Handle guest concerns and resolve issues to satisfaction.
• Work with the team to maintain a welcoming, clean restaurant.
• Promote and explain McDonald's App promotions and features.

Skills

Hospitality

Customer service

Teamwork

Communication

Job description

Flexible scheduling with a side of always feeling valued. A role in your local McDonald's franchisee owned restaurant offers a job combo that will fit YOU.

PERKS & BENEFITS:

• Flexible hourly starting rate
• Flexible scheduling
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Employee discounts and free meals

And much, much more!

*Available to full time employees in select locations.

Full-time, part-time, breakfast, lunch, late nights, weekends-whatever works for you, opportunities are available anytime-we've got a job combo specifically for you!

Responsibilities:

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features

Requirements:

• A humble and hospitable demeanor;
• Passion for helping and serving others (customers and fellow team members);
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs

So, what’s your job combo?

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

This job posting contains some general information about what it is like to work in this restaurant but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.

See a day in the life of a Guest Experience Lead at McDonald's

https://www.youtube.com/watch?v=DiaN61vWY3A&feature=youtu.be

Requsition ID: PDX_MC_247A488C-7ACE-4BF5-B9F0-6FC55F05CE86_8833

McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.