Guest Experience Lead

McDonald's Restaurants Limited; Shawnee (OK); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Free meals

Employee discounts

Paid sick leave

Tuition reimbursement

Training opportunities

Direct deposit

401k plan

Medical benefits

Job summary

McDonald’s Restaurants Limited is seeking a Guest Experience Leader to ensure guests have an outstanding visit. You’ll check in with guests, resolve concerns, and keep the restaurant welcoming, clean, and friendly.

This role offers competitive pay, employee discounts and free meals, and benefits such as tuition reimbursement, training opportunities, weekly deposits, and a 401k plan. Teamwork and knowledge of promotions and the McDonald’s App are key.

Qualifications

• Experience delivering excellent guest service is preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced restaurant environment.

Responsibilities

• Lead the guest experience and check in with guests to ensure satisfaction.
• Handle guest concerns and resolve issues to their satisfaction.
• Collaborate with the team to maintain a welcoming, clean restaurant environment.
• Promote promotions and McDonald’s App benefits to guests.

Skills

Customer service

Communication

Hospitality

Teamwork

Problem solving

Job description

Guest Experience Leader

Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

• Competitive pay between $12.50 per hour - 14.21
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan
• Medical, dental, and vision benefits

Perks & Benefits

And much, much more!

• Competitive pay between $12.50 per hour - 14.21
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan
• Medical, dental, and vision benefits

This role is vital to the guest experience because you’ll:

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To Be Successful In This Position, You’ll Need

• A humble and hospitable demeanor;
• Passion for helping and serving others (customers and fellow team members);
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs

So, what’s your job combo?

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail]. This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.