Guest Experience Lead — Front of House

Terry Black S Barbecue Llc; Waco (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Terry Black's Barbecue LLC in Waco, TX is seeking a friendly host/hostess to greet guests, manage waiting lists, and seat customers in a fast-paced barbecue restaurant. You will provide menus, answer questions, take reservations by phone, handle money at the POS, and assist other team members as needed while ensuring guest satisfaction.

A positive attitude, reliability, and the ability to work well under pressure are essential for success in this role.

Qualifications

• High school diploma or equivalent preferred.
• Ability to provide top-notch customer service in a fast-paced environment.
• A positive attitude and ability to work well under pressure with all restaurant staff.
• Does high-quality work while unsupervised.
• Able to work in a standing position for long periods of time.
• Able to safely lift and maneuver trays of food when necessary.
• Willing to follow instructions and ask questions for clarification if needed.
• Able to handle money accurately and operate a point-of-sale system.

Responsibilities

• Greeting guests as they enter, and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Answering phone calls, taking reservations and answering questions.
• A knowledge of the menu.
• Helping out with other positions in the restaurant as needed.

Skills

Customer service

Positive attitude

Teamwork

Under pressure

POS familiarity

Standing for long

Money handling

Education

High school diploma or equivalent

Tools

POS system

Job description

Terry Black's Barbecue LLC in Waco, TX is seeking a friendly host/hostess to greet guests, manage waiting lists, and seat customers in a fast-paced barbecue restaurant. You will provide menus, answer questions, take reservations by phone, handle money at the POS, and assist other team members as needed while ensuring guest satisfaction.

A positive attitude, reliability, and the ability to work well under pressure are essential for success in this role.