Guest Experience Lead - Front of House

RREMC Restaurants, LLC; Jacksonville (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

RREMC Restaurants, LLC is looking for a Front of House Specialist to be the first point of contact for guests and set the tone for a warm, inviting dining experience. You will manage guest flow, seating, and service efficiency from arrival to departure.

Responsibilities include greeting guests, recording party details, providing wait times, escorting to tables, accommodating seating requests, and maintaining a clean host area. Flexibility and strong teamwork are essential for smooth operations.

Qualifications

• Excellent guest-service orientation
• Strong communication and organizational skills
• Ability to manage guest flow and seating efficiently

Responsibilities

• Greet guests warmly upon arrival and create a welcoming first impression.
• Record guest names, party sizes, and pager information when immediate seating is unavailable.
• Provide guests with estimated wait times and keep them informed during the wait.
• Page guests when their tables are ready and confirm party size.
• Escort guests to their tables with menus and silverware for a smooth transition.
• Accommodate special seating requests when feasible and balance seating across sections.
• Inform guests of their server’s name to personalize the experience.
• Maintain cleanliness in the host area, floors, and glass surfaces.
• Clear and reset tables promptly; remove used items and assist with bus duties.
• Respond promptly to guest requests and relay needs to servers as needed.
• Collaborate with servers and fellow hosts to optimize seating and table utilization.
• Assist servers with plate removal during peak periods and with large parties.
• Keep front-of-house areas clean and organized and ensure floors and walkways stay clear.
• Be flexible and ready to fill in anywhere as directed by management.

Job description

RREMC Restaurants, LLC is looking for a Front of House Specialist to be the first point of contact for guests and set the tone for a warm, inviting dining experience. You will manage guest flow, seating, and service efficiency from arrival to departure.

Responsibilities include greeting guests, recording party details, providing wait times, escorting to tables, accommodating seating requests, and maintaining a clean host area. Flexibility and strong teamwork are essential for smooth operations.