Guest Experience Lead, Food & Beverage

Coury Hospitality; Oklahoma City (OK); On-site; USD 25,000 - 38,000; Full time

Job summary

Colcord Hotel, a Curio Collection Hotel by Hilton in downtown Oklahoma City, seeks friendly hospitality staff for front-of-house roles including host, server, server assistant, and food runner. You will ensure a congenial dining room atmosphere and uphold service standards.

Responsibilities include greeting guests, knowing the menu, handling guest service issues promptly, and collaborating with the Restaurant Manager to deliver exceptional experiences in a historic luxury setting.

Qualifications

• Ability to walk and stand for extended periods.
• Lift and carry service trays as needed.
• Knowledge of basic sanitation practices.
• Ability to communicate effectively with guests and staff.
• Familiarity with order procedures and point-of-sale systems.

Responsibilities

• Assist Restaurant Manager in daily restaurant operations.
• Respond promptly to guest service issues and report to the Restaurant Manager.
• Maintain a congenial dining room atmosphere and professional appearance.
• Know menu items and general guest information.
• Perform host, server, and server assistant duties as needed.
• Collaborate with team to ensure smooth service and uphold policies.

Skills

Guest service

Communication

Menu knowledge

Time management

Sanitation knowledge

Cash handling

Teamwork

Attendance

Job description

Colcord Hotel, a Curio Collection Hotel by Hilton in downtown Oklahoma City, seeks friendly hospitality staff for front-of-house roles including host, server, server assistant, and food runner. You will ensure a congenial dining room atmosphere and uphold service standards.

Responsibilities include greeting guests, knowing the menu, handling guest service issues promptly, and collaborating with the Restaurant Manager to deliver exceptional experiences in a historic luxury setting.