Guest Experience Lead — Flexible Hours + Tuition Support

McDonald's; Hackettstown (NJ); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid sick leave

College tuition assistance

Training and advancement opportunities

Employee discounts and free meals

Tuition assistance up to $3,000

Job summary

McDonald’s restaurant in Hackettstown, NJ is hiring a Guest Experience Lead. The role focuses on delivering excellent guest service, resolving concerns, and collaborating with the team to keep the restaurant welcoming and clean.

You’ll promote app features and promotions to guests and support a positive dining atmosphere. This full-time position emphasizes a hospitable, helpful attitude, strong communication, and the ability to multitask in a busy environment, while contributing to a supportive

Qualifications

• Humble and hospitable demeanor.
• Desire to help and serve others.
• Strong communication and listening skills.
• Ability to learn and grow in a fast paced environment.
• Capacity to multitask and manage guest needs.

Responsibilities

• Lead the guest experience and check in with guests to ensure enjoyment.
• Address guest concerns and resolve issues to satisfaction.
• Collaborate with team to maintain a welcoming, clean restaurant.
• Promote promotions and McDonald’s App features to guests.

Skills

Humble demeanor

Hospitable service

Customer service mindset

Learn and grow

Effective communication

Multitasking

Job description

McDonald’s restaurant in Hackettstown, NJ is hiring a Guest Experience Lead. The role focuses on delivering excellent guest service, resolving concerns, and collaborating with the team to keep the restaurant welcoming and clean.

You’ll promote app features and promotions to guests and support a positive dining atmosphere. This full-time position emphasizes a hospitable, helpful attitude, strong communication, and the ability to multitask in a busy environment, while contributing to a supportive