Guest Experience Lead — Flexible Hours & Growth

McDonald's; Jersey City (NJ); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k

Paid time off

Archways to Opportunity

Discount programs

Free meals

Meal discounts

Job summary

McDonald’s Guest Experience Leader in Jersey City, NJ, is a front‑line customer role focused on welcoming guests, guiding them through ordering, and ensuring an enjoyable visit.

You’ll work with the restaurant team in a fast‑paced setting, using kiosks, addressing concerns, and delivering friendly service. The position emphasizes a positive attitude, willingness to learn, and growth opportunities including meal benefits.

Qualifications

• Must have outstanding attitude, willingness to learn and grow, and capability to excel in a fast-paced, team environment.

Responsibilities

• Greet guests and communicate with them while ordering.
• Offer help with using the ordering kiosks.
• Assist guests needing extra help.
• Check in after food is served to ensure satisfaction.
• Ensure kids receive a kid treat when appropriate.
• Handle guest concerns.
• Communicate feedback and recommendations to the restaurant team.

Skills

Greeting guests

Kiosk assistance

Customer service

Communication

Handling concerns

Job description

McDonald’s Guest Experience Leader in Jersey City, NJ, is a front‑line customer role focused on welcoming guests, guiding them through ordering, and ensuring an enjoyable visit.

You’ll work with the restaurant team in a fast‑paced setting, using kiosks, addressing concerns, and delivering friendly service. The position emphasizes a positive attitude, willingness to learn, and growth opportunities including meal benefits.