Guest Experience Lead — Flexible Hours & Perks

McDonald's Restaurants Limited; Des Moines (IA); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

On the job training

Flexible hours

Part-time, full-time

Mornings, afternoons, evenings

Performance reviews yearly

30% discount on meals

Health, Dental, Life and Disability

Career-building experiences

Job summary

McDonald’s is seeking a Guest Experience Leader in Des Moines, IA, working within 7am–8pm shifts at a corporate-owned restaurant. You will greet guests, assist with kiosks, help those needing extra hands, and ensure guest satisfaction while maintaining a cheerful, fast-paced team environment.

We offer on-the-job training, flexible hours, and benefits. Must be 16 years or older. Eligible crew receive health options and a 30% meal discount across US restaurants.

Qualifications

• Experience in fast-paced service environment is a plus.
• Strong communication and teamwork abilities.
• Positive attitude and willingness to learn and grow.

Responsibilities

• Greet guests and assist with ordering.
• Help customers with using ordering kiosks.
• Assist guests needing extra help.
• Check guest satisfaction after meals and address needs.
• Ensure kids receive a kid treat when applicable.
• Handle guest concerns promptly.
• Share feedback and recommendations with restaurant team.

Skills

Customer service

Communication

Job description

McDonald’s is seeking a Guest Experience Leader in Des Moines, IA, working within 7am–8pm shifts at a corporate-owned restaurant. You will greet guests, assist with kiosks, help those needing extra hands, and ensure guest satisfaction while maintaining a cheerful, fast-paced team environment.

We offer on-the-job training, flexible hours, and benefits. Must be 16 years or older. Eligible crew receive health options and a 30% meal discount across US restaurants.