Guest Experience Lead: Elevate Service & Loyalty

McDonald's; Normal (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Tuition assistance

Free college courses

401(k) with company match

Free meals during shift

30% employee discount

Job summary

McDonald’s in Normal, IL is seeking a Guest Experience Lead to deliver outstanding customer service and ensure every guest leaves happy. You will help create a welcoming, efficient restaurant environment and support the team during busy periods.

In this role you will welcome customers at the counter or kiosks, resolve service issues quickly, promote digital ordering and loyalty programs, and contribute to a positive dining experience for every guest.

Qualifications

• Positive attitude and commitment to customer satisfaction.
• Ability to work in a team.
• Flexible schedule including evenings and weekends, if required.

Responsibilities

• Welcome customers and assist with kiosks or mobile orders.
• Resolve customer service issues quickly and professionally.
• Support team members during busy periods.
• Promote digital ordering and loyalty programs.

Skills

Positive attitude

Team player

Flexible schedule

Job description

McDonald’s in Normal, IL is seeking a Guest Experience Lead to deliver outstanding customer service and ensure every guest leaves happy. You will help create a welcoming, efficient restaurant environment and support the team during busy periods.

In this role you will welcome customers at the counter or kiosks, resolve service issues quickly, promote digital ordering and loyalty programs, and contribute to a positive dining experience for every guest.