Guest Experience Lead: Elevate In-Store Service

lululemon; Houston (TX); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Extended health coverage

Mental health plans

Paid time off

Retirement plan matching

Employee discount

Fitness classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon in Houston is seeking a Guest Experience Lead to ensure every guest enjoys a quality in-store experience by delivering technical product education and leading on the floor.

As part of the store leadership team, you will oversee daily sales targets, participate in hiring, coach team members, and maintain operational excellence, while fostering an inclusive, energetic environment.

Qualifications

• 1 year retail or customer experience.
• Some experience in leading, mentoring, or delegating with others.
• Must be legally authorized to work in the country.”

Responsibilities

• Lead from the floor to deliver an exceptional guest experience.
• Provide technical product education to guests and assist teammates.
• Oversee store readiness and ensure operational excellence during shifts.
• Open and close the store following procedures.
• Review daily metrics and motivate the team to achieve sales goals.
• Participate in hiring, onboarding, and training of team members.
• Give direct feedback and recognize performance to support development.

Skills

Guest experience

Leadership

Communication

Team collaboration

Education

High school diploma

Job description

lululemon in Houston is seeking a Guest Experience Lead to ensure every guest enjoys a quality in-store experience by delivering technical product education and leading on the floor.

As part of the store leadership team, you will oversee daily sales targets, participate in hiring, coach team members, and maintain operational excellence, while fostering an inclusive, energetic environment.