Guest Experience Leader & Floor Coach

lululemon; Houston (TX); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Job summary

lululemon is hiring a Guest Experience Lead in Houston to ensure every guest receives a high-quality in-store experience. You will lead from the floor, coach teammates, and drive daily sales targets while maintaining an inclusive, energetic store environment.

You’ll participate in hiring, provide in-the-moment feedback, and collaborate with the team to deliver technical product education and exceptional service to every guest.

Qualifications

• 1 year retail or customer experience.
• Some experience in leading, mentoring, or delegating with others.
• Education: High school diploma/GED/equivalent, or above.

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable).
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
• Participate in the store's hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands‑on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Skills

Guest experience

Leadership

Collaboration

Communication

Education

High school diploma/GED/equivalent

Job description

lululemon is hiring a Guest Experience Lead in Houston to ensure every guest receives a high-quality in-store experience. You will lead from the floor, coach teammates, and drive daily sales targets while maintaining an inclusive, energetic store environment.

You’ll participate in hiring, provide in-the-moment feedback, and collaborate with the team to deliver technical product education and exceptional service to every guest.