Guest Experience Lead - Dive & Travel Adventures

Diventures; Little Rock (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Adventure-focused team

SCUBA certification growth

Fun culture

Job summary

Diventures in Little Rock, AR is seeking a Customer Experience Specialist who thrives on helping guests have memorable aquatic adventures. You will greet customers, tailor swim, SCUBA, and travel solutions, and keep the facility welcoming while resolving issues with a smile.

Join a fun, adventure-driven team that values creativity and growth, with opportunities to earn certifications and advance in customer service. If you love people and dynamic environments, dive in with Diventures.

Qualifications

• People- oriented with strong interpersonal skills.
• Proactive problem-solver with a can-do attitude.
• Calm, collaborative team player under pressure.
• Attention to detail to ensure seamless customer interactions.

Responsibilities

• Greet every customer with enthusiasm and build rapport.
• Match customers with swim, SCUBA, or travel solutions.
• Keep the facility spotless, organized, and visually appealing.
• Handle challenges gracefully to boost customer satisfaction.
• Interact with customers via phone, email, or in person to deliver top-tier service.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

First Aid, AED, CPR, and O2 certifications

Job description

Diventures in Little Rock, AR is seeking a Customer Experience Specialist who thrives on helping guests have memorable aquatic adventures. You will greet customers, tailor swim, SCUBA, and travel solutions, and keep the facility welcoming while resolving issues with a smile.

Join a fun, adventure-driven team that values creativity and growth, with opportunities to earn certifications and advance in customer service. If you love people and dynamic environments, dive in with Diventures.