Customer Experience Specialist (Retail Associate)

Diventures; North Liberty (IA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Team growth opportunities

Aquatic adventures

Fun-loving team

Job summary

Diventures is seeking a Customer Experience Specialist to greet guests with enthusiasm, understand their dreams, and guide them to the best swim, SCUBA, or travel solutions. You will keep the facility inviting, handle inquiries, and turn challenges into opportunities to delight customers.

Join a fun, adventurous team committed to safety, growth, and memorable experiences for every guest in a fast-paced, customer-first environment.

Responsibilities

• Be the Star of the Show: Greet every customer with a big smile and authentic enthusiasm, making their day better just by meeting you.
• Craft Unique Experiences: Understand each customer's dreams and needs, then match them with the perfect swim, SCUBA, or travel solution.
• Set the Stage: Keep our facility spotless, organized, and visually stunning - a place customers can't wait to return to.
• Solve Problems Like a Pro: Handle challenges with grace, turning potential hiccups into reasons for customers to love us even more.
• Spread the Joy: Engage with customers through phone, email, or in person, delivering top-tier service every single time.

Job description

Make Waves in Your Career at Diventures!

Do you believe in the power of great customer service? Are you ready for a role where learning, building relationships, having fun, and making a difference are all in a day's work? At Diventures, we combine the thrill of aquatic adventures with top-notch customer experiences. Now, we're looking for a Customer Experience Specialist who's ready to make every moment unforgettable for our guests.

Who We Are

At Diventures, safety is our number one priority, and fun is our number one goal. Whether it's teaching scuba diving or swim lessons, booking travel adventures, or selling top-quality gear, we help customers on their underwater journey. If you're passionate about people and ready to jump into a dynamic, fast-paced environment, this is the place for you!

What's in It for You?

• A chance to be the face of a company that's all about adventure and connection.
• A role where every day brings something new, exciting, and meaningful.
• An awesome team that values creativity, passion, and FUN!
• Opportunities to grow your skills and certifications in SCUBA, swim, and more.

What You'll Do (AKA Your Superpowers)

• Be the Star of the Show: Greet every customer with a big smile and authentic enthusiasm, making their day better just by meeting you.
• Craft Unique Experiences: Understand each customer's dreams and needs, then match them with the perfect swim, SCUBA, or travel solution.
• Set the Stage: Keep our facility spotless, organized, and visually stunning - a place customers can't wait to return to.
• Solve Problems Like a Pro: Handle challenges with grace, turning potential hiccups into reasons for customers to love us even more.
• Spread the Joy: Engage with customers through phone, email, or in person, delivering top-tier service every single time.

Your Vibe: Who We're Looking For

You're not just someone who "likes people" – you thrive on creating connections, spreading positivity, and making every interaction meaningful. You're confident, resourceful, and always up for a challenge. Here's what makes you stand out:

• A magnetic, friendly personality that makes people feel instantly comfortable.
• A problem-solver with a "let's make it happen" attitude, even under pressure.
• A team player who's cool, calm, and collected – even when the pool gets choppy.
• A keen eye for detail, ensuring every customer interaction is seamless and memorable.

Must-Have Gear:

• Training in the Diventures Way (don't worry, we'll show you the ropes!).
• Knowledge of swim, SCUBA, and travel services (or the passion to learn!).
• First Aid, AED, CPR, and O2 certifications are a plus – because safety is key.

Perks of the Dive Life

• A supportive, fun-loving team that values your creativity and ideas.
• Opportunities to grow your skills, whether you're learning to dive or leveling up your customer service expertise.
• A front-row seat to amazing aquatic adventures and the chance to be part of something bigger.