Customer Experience Specialist (Retail Associate)

Diventures; Lee's Summit (MO); On-site; USD 2,066,000 - 3,306,000; Full time

Benefits offered by this job

Supportive team

Growth opportunities

Aquatic adventures

Job summary

Diventures in Lee's Summit, Missouri is seeking a Customer Experience Specialist to greet guests, deliver memorable service, and match needs with swim, SCUBA, or travel options. You’ll keep the facility inviting and organized, handle inquiries by phone, email, or in person, and turn challenges into positive experiences.

Join an adventurous, fun-loving team that supports growth and certifications in SCUBA, swim, and more.

Qualifications

• Must have Diventures Way training.
• Knowledge of swim, SCUBA, and travel services.
• First Aid, AED, CPR, and O2 certifications are a plus.

Responsibilities

• Greet every customer with a smile and enthusiasm to improve their day.
• Understand customer needs and match them with swim, SCUBA, or travel solutions.
• Keep the facility clean, organized, and visually inviting.
• Handle challenges gracefully and turn hiccups into positive experiences.
• Engage with customers by phone, email, or in person to deliver top-tier service.

Skills

Customer service

Communication

Problem-solving

Team player

Attention to detail

Tools

First Aid certification

AED certification

CPR certification

O2 certification

Job description

Make Waves in Your Career at Diventures!

Do you believe in the power of great customer service? Are you ready for a role where learning, building relationships, having fun, and making a difference are all in a day's work? At Diventures, we combine the thrill of aquatic adventures with top-notch customer experiences. Now, we're looking for a Customer Experience Specialist who's ready to make every moment unforgettable for our guests.

Who We Are

At Diventures, safety is our number one priority, and fun is our number one goal. Whether it's teaching scuba diving or swim lessons, booking travel adventures, or selling top-quality gear, we help customers on their underwater journey. If you're passionate about people and ready to jump into a dynamic, fast-paced environment, this is the place for you!

What's in It for You?

• A chance to be the face of a company that's all about adventure and connection.
• A role where every day brings something new, exciting, and meaningful.
• An awesome team that values creativity, passion, and FUN!
• Opportunities to grow your skills and certifications in SCUBA, swim, and more.

What You'll Do (AKA Your Superpowers)

• Be the Star of the Show: Greet every customer with a big smile and authentic enthusiasm, making their day better just by meeting you.
• Craft Unique Experiences: Understand each customer's dreams and needs, then match them with the perfect swim, SCUBA, or travel solution.
• Set the Stage: Keep our facility spotless, organized, and visually stunning – a place customers can't wait to return to.
• Solve Problems Like a Pro: Handle challenges with grace, turning potential hiccups into reasons for customers to love us even more.
• Spread the Joy: Engage with customers through phone, email, or in person, delivering top-tier service every single time.

Your Vibe: Who We're Looking For

You're not just someone who "likes people" – you thrive on creating connections, spreading positivity, and making every interaction meaningful. You're confident, resourceful, and always up for a challenge. Here's what makes you stand out:

• A magnetic, friendly personality that makes people feel instantly comfortable.
• A problem-solver with a "let's make it happen" attitude, even under pressure.
• A team player who's cool, calm, and collected – even when the pool gets choppy.
• A keen eye for detail, ensuring every customer interaction is seamless and memorable.

Must-Have Gear:

• Training in the Diventures Way (don't worry, we'll show you the ropes!).
• Knowledge of swim, SCUBA, and travel services (or the passion to learn!).
• First Aid, AED, CPR, and O2 certifications are a plus – because safety is key.

Perks of the Dive Life

• A supportive, fun-loving team that values your creativity and ideas.
• Opportunities to grow your skills, whether you're learning to dive or leveling up your customer service expertise.
• A front-row seat to amazing aquatic adventures and the chance to be part of something bigger.

Jump In – The Pool's Open!

If this sounds like your kind of adventure, we'd love to hear from you! – where every day is an opportunity to make memories and have a blast.