Customer Relations Lead & Box Office Coach

Sight & Sound; Branson (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Sight & Sound in Branson, MO, seeks a Customer Relations Lead to oversee day-to-day Contact Center/Box Office operations and foster superb guest service. This role prioritizes supporting the Customer Relations team and ensuring smooth queue management during peak hours.

Work is five of six days with daytime shifts 8:00am-5:00pm, plus some later shifts (10:45am-7:45pm or 12:30am-9:30pm) and occasional Saturdays; total 40 hours weekly.

Qualifications

• Excellent interpersonal skills contributing to a positive work environment.
• Ability to remain calm and rational under pressure and time demands in a fast-paced environment.
• Relational – a desire to build relationships with the Customer Relations Team and other departments; able to learn, develop, train, lead and serve.
• Strong computer skills and ability to implement and develop change.
• Minimum High School diploma and/or 1–2 years of customer service experience preferred.

Responsibilities

• Support and encourage Customer Service Representatives in their daily tasks.
• Monitor queue levels, schedule adherence, quality assurance, and maintain presence in the Contact Center/Box Office.
• Foster a positive, collaborative culture across departments.
• Provide leadership and mentor current and future employees.
• Step in during the Customer Relations Manager's absence and support Guest Services as needed.
• Stay current with policy and procedural changes within Customer Relations.

Skills

Interpersonal skills

Calm under pressure

Relational skills

Training and mentoring

Education

High School diploma

Job description

Sight & Sound in Branson, MO, seeks a Customer Relations Lead to oversee day-to-day Contact Center/Box Office operations and foster superb guest service. This role prioritizes supporting the Customer Relations team and ensuring smooth queue management during peak hours.

Work is five of six days with daytime shifts 8:00am-5:00pm, plus some later shifts (10:45am-7:45pm or 12:30am-9:30pm) and occasional Saturdays; total 40 hours weekly.