Guest Experience Lead & Cashier Trainer

Ulta Beauty, Inc.; Cary (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Ulta Beauty, Inc. is seeking a Lead Cashier in Cary, NC to drive guest transactions, loyalty, and in-store service quality. You will train new cashiers, assist in leadership tasks, and ensure cashwrap standards while delivering an exceptional guest experience.

The role emphasizes sales, loyalty program familiarity, and collaboration with store leadership to meet and exceed goals. A strong focus on guest service and operational accuracy is required.

Qualifications

• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.

Skills

Guest service

POS technology

Communication

Teamwork

Adaptability

Sales skills

Education

High school diploma

Tools

POS system

Apple devices

Job description

Ulta Beauty, Inc. is seeking a Lead Cashier in Cary, NC to drive guest transactions, loyalty, and in-store service quality. You will train new cashiers, assist in leadership tasks, and ensure cashwrap standards while delivering an exceptional guest experience.

The role emphasizes sales, loyalty program familiarity, and collaboration with store leadership to meet and exceed goals. A strong focus on guest service and operational accuracy is required.