Guest Experience Lead & Cashier Coach

Ulta Beauty, Inc.; Evansville (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Ulta Beauty, Inc. is seeking a Lead Cashier to drive guest experiences at the cashwrap and support loyalty initiatives. You’ll train cashiers, assist in onboarding, and help meet store sales and service goals through engaging guest interactions and product recommendations.

The role emphasizes teamwork, operational accuracy, and adherence to policies while maintaining store cleanliness and a welcoming environment for customers.

Qualifications

• High school diploma preferred.
• 2 years of relevant work experience or equivalent combination of education and experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Meet or exceed the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
• Support the leadership team by completing cashier chat ins and chat outs as well as associate exit inspections as needed.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to individual and store credit and loyalty goals.
• Assist in the training of new cashiers, and cross-training other associates in cashiering.
• Stand out as a leader with the ability to engage and influence peers to achieve peak productivity and performance.
• Drive cashier accountability in delivering an exceptional, personalized Ulta Beauty brand experience, and following Ulta Beauty’s systems’ prompts.
• Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Collaborate with managers and associates throughout the store to help grow the business.

Skills

Guest service

Sales

Communication

Teamwork

Problem solving

Multitasking

Education

High school diploma

Tools

POS system

Apple devices

Job description

Ulta Beauty, Inc. is seeking a Lead Cashier to drive guest experiences at the cashwrap and support loyalty initiatives. You’ll train cashiers, assist in onboarding, and help meet store sales and service goals through engaging guest interactions and product recommendations.

The role emphasizes teamwork, operational accuracy, and adherence to policies while maintaining store cleanliness and a welcoming environment for customers.