Guest Experience Lead

McDonald's; Xenia (OH); On-site; USD 16,479 - 23,470; Full time

Benefits offered by this job

Competitive pay starting from $14.50

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or educational assistance

Training and advancement opportunities

Weekly direct deposit

401(k) plan

Medical, dental, and vision benefits

Job summary

A leading global fast-food chain located in Ohio is seeking a Guest Experience Lead to create an enjoyable atmosphere for customers. In this full-time role, you will lead interactions with guests, address concerns promptly, and maintain a high level of service throughout the restaurant. The ideal candidate possesses a humble demeanor and a passion for serving others, ensuring customer satisfaction and engagement.

Qualifications

• Desire to learn and grow.
• Passion for helping and serving others.
• Ability to effectively communicate with guests.

Responsibilities

• Lead the experience by checking in with guests.
• Handle guest concerns and provide resolution.
• Maintain a welcoming and clean restaurant environment.
• Provide insights into using the McDonald's App.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Ability to communicate effectively

Anticipate customer needs

Job description

Guest Experience Lead at McDonald's

Flexible scheduling with a side of always feeling valued. A job at McDonald\'s offers a job combo that fits you.

Perks & Benefits

• Competitive pay starting from $14.50
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401(k) plan*
• Medical, dental, and vision benefits*

Responsibilities

• Lead the experience: Check in with guests and ensure they are enjoying themselves.
• Handle guest concerns and provide resolution to their satisfaction.
• Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Offer expert insight into promotions and benefits of utilizing the McDonald\'s App, Mobile Order & Pay features.

Qualifications

• Humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• Desire to learn and grow.
• Ability to communicate effectively and anticipate customer needs.

Equal Employment Opportunity

McDonald\'s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law.

In accordance with applicable laws, McDonald\'s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment.

Additionally, McDonald\'s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

Job Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Other
• Industry: Restaurants