Guest Experience Lead

Le Diplomate; Washington (District of Columbia); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly rate

Commuter benefit program

Referral bonuses

Medical, dental, and vision benefits

Coverage for full-time employees

Dining discounts at STARR restaurants

Career advancement opportunities

Job summary

Le Diplomate, affiliated with STARR Restaurants, seeks a hospitality professional to own the front door at one of Washington, DC’s busiest and most recognized restaurants. This role focuses on strategic front-of-house leadership, shaping guest experience and revenue during high-volume service.

As a cornerstone of the DC dining scene, Le Diplomate offers a competitive hourly rate, commuter benefits, referral bonuses, comprehensive medical/dental/vision coverage, and dining discounts across STARR

Qualifications

• Experience in luxury hospitality or high-volume dining.
• Ability to lead the host team and manage flow of the room.
• Calm and decisive under pressure.
• Commitment to guest recognition and relationship-building.
• Uphold high service standards.

Responsibilities

• Control the flow of a high-volume dining room
• Set the tone for service every shift
• Recognize and engage returning guests with intention
• Lead the host team with authority and clarity
• Make real-time decisions that impact guest experience and revenue

Skills

Luxury hospitality

High-volume dining

Strong presence

Decisiveness

Guest recognition

Job description

Affiliated with STARR Restaurants, Le Diplomate pays sincere homage to French café culture, providing a comfortable, versatile gathering place that’s become an anchor for Washington, D.C.'s resurgent 14th Street corridor. Painstakingly built out of a historic structure that harnesses the artful spirit of a Parisian brasserie, the interior and exterior pay subtle tribute to tradition, imbuing every meal with a sweeping sense of European drama. The extensive menu features a variety of Gallic classics, including onion soup gratinée, steak frites and escargots, as well as daily plates such as bouillabaisse and cassoulet. A thoughtfully curated wine list and specialty cocktail program complete the transporting experience.

Le Diplomate is seeking a hospitality professional to own the front door at one of the busiest and most recognized restaurants in Washington, DC.At our volume, the front door is not administrative; it is strategic. We are looking for someone who wants to take ownership of that responsibility and elevate it.

This position offers a comprehensive package including:

• A Competitive Hourly Rate
• Commuter Benefit Program
• Referral Bonus Programs
• Medical, Dental, and Vision Benefits
• Coverage for Full-time Employees
• Dining discounts at over 25 affiliated STARR Restaurants
• Opportunity for career advancement and professional growth and more!

What this role really is

• Control the flow ofa high-volume dining room
• Set the tone for service every shift
• Recognize and engage returning guests with intention
• Lead the host team with authority and clarity
• Make real-time decisions that impact both guest experience and revenue

Qualified candidates will have:

• Experience in luxury hospitality, high-volume restaurants, or private clubs
• A strong sense of presence - people naturally look to you for direction
• The ability to stay composed and decisive under pressure
• A genuine interest in guest recognition and relationship-building
• High standards and the confidence to uphold them

Le Diplomate is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.