Guest Experience Lead

Merlin Entertainments; Schaumburg (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Merlin Magic Pass

Recognition program

401(k) plan

Job summary

Merlin Entertainments in Schaumburg, IL, is seeking a Guest Experience Lead to support the guest experience team and learn leadership in a fast-paced attraction setting.

The role offers hands-on coaching, collaboration with supervisors, and opportunities to train teammates while maintaining a fun, safe environment for families. Weekend and holiday availability is required as part of this entry-level leadership position.

Qualifications

• Willingness to learn leadership in a hands-on role.
• Excellent customer service and communication skills.
• Open availability including weekends and holidays.

Responsibilities

• Support the Guest Experience team during daily operations
• Assist guests and teammates as needed
• Learn leadership skills through coaching and hands-on experience
• Help train and motivate team members
• Support a fun, safe, welcoming environment for families
• Work with supervisors and attraction teams throughout the day
• Act as the manager on duty when assigned.

Skills

Customer service

Communication

Leadership potential

Teamwork

Job description

Your first step into leadership starts here!

At Peppa Pig World of Play, our Guest Experience Leads help support the team that creates memorable experiences for all the families that visit our attraction! This is a hands-on, entry-level leadership role where you’ll learn how to lead in a fun, fast-paced environment — with support from experienced supervisors and managers every step of the way.

We are seeking a passionate and dependable individual who enjoys working with children and families and thrives in a fast-paced, guest-focused environment.

The ideal candidate will be available to work flexible 8-hour shifts, including weekends and holidays, and will consistently deliver friendly, energetic, and professional service. Strong communication skills and a commitment to providing a safe, engaging experience for every guest are key to success in this role.

You’ll never be expected to figure things out alone. We work as a team, and our leaders are always there to support you!

What You’ll Do

• Help support the Guest Experience team during daily operations
• Jump in to help guests and teammates whenever needed
• Learn leadership skills through coaching and hands-on experience
• Help train and motivate team members
• Support a fun, safe, and welcoming environment for families
• Work closely with supervisors and other attraction teams throughout the day
• Manage the operation as the manager on duty when assigned.

Why This Role Is Great for New Leaders

• A great first leadership role for someone ready to grow
• Learn valuable leadership and guest service experience
• Work alongside supportive supervisors and managers
• Build confidence leading a team in a real attraction environment
• No corporate office experience needed

What We’re Looking For

You’d Be a Great Fit If You:

• Are outgoing, positive, and confident talking to people
• Can stay calm in busy situations
• Enjoy helping and encouraging others
• Have experience in customer service, retail, food service, entertainment, or attractions
• Want to grow into leadership
• Have open availability including weekends + holidays

Previous leadership or training experience is helpful, but not required.

Benefits - The Perks of the Magic

• Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to LEGOLAND Discovery Center’s plus other Merlin Entertainments attractions.
• Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 401(k) Savings Plan: Build your future with our company-matched retirement program.

Pay Range

USD $17.00/Hr.