Guest Experience Lead

McDonald's; El Paso (TX); On-site; USD 16,531 - 19,286; Full time

Benefits offered by this job

Competitive pay

Discounts & meals

Paid time off

Tuition assistance

Training & advancement

Direct deposit

401(k)

Medical/Dental/Vision

Job summary

McDonald’s in El Paso is seeking a Guest Experience Leader to welcome guests and ensure a consistently positive dining experience. You will lead the guest experience, resolve concerns, and collaborate with your team to keep the restaurant welcoming, friendly, and clean.

You’ll promote McDonald’s App features and promotions to guests, help them save time, and contribute to fast, efficient service in a busy environment. The role includes flexible scheduling and room for training and growth.

Qualifications

• Humble and hospitable demeanor required.
• Passion for helping and serving others (customers and team members).
• Desire to learn and grow.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the experience: Check in with guests and ensure they are enjoying themselves.
• Be the solution: Handle guest concerns and resolve to their satisfaction.
• Teamwork: Work with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Know the promotions: Highlight McDonald’s App and promotions to guests.

Skills

Humble demeanor

Customer service mindset

Willingness to learn

Effective communication

Job description

Guest Experience Leader

Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Perks & Benefits

• Competitive pay between $12.25 per hour - 13.92
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401(k) plan
• Medical, dental, and vision benefits

And much, much more!

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Qualifications

• A humble and hospitable demeanor;
• Passion for helping and serving others (customers and fellow team members);
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail]. This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.