Guest Experience Houseperson – Cleanliness & Service

Solé Miami; Florida; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Benefits Package

Supplemental benefits

401k plan -- with employer match

Paid days off

On-Demand Pay

Parking reimbursement

Team Member/Family/Friend discounts

Career growth opportunities

Job summary

Solé Miami is seeking a dedicated Houseperson to maintain cleanliness and order across assigned areas and guestrooms. You will support guests by delivering items and supplies, stocking carts, and ensuring all public spaces meet luxury hotel standards.

The role requires physical stamina, the ability to stand for long periods, and excellent communication with team members and guests. We offer a supportive team culture and a range of benefits.

Qualifications

• Friendly, service-oriented approach to guests and team members.
• Ability to stand during shift and perform physical tasks.
• Excellent verbal and written communication with guests and staff.

Responsibilities

• Stock and cart supplies to complete assigned rooms and keep carts organized.
• Maintain cleaning equipment and report shortages or maintenance needs.
• Remove trash and dirty linens from carts and ensure public areas meet hotel standards.
• Clean furniture, elevators, glass and public areas; sweep and vacuum floors and stairwells.
• Report maintenance issues and complete repair orders as needed.
• Spot clean walls, carpets and fixtures; secure lost and found items.
• Replenish storerooms, rotate linens, and maintain storeroom organization.
• Take corrective action to improve safety of work areas.

Skills

Customer service mindset

Stamina

Communication skills

Job description

Solé Miami is seeking a dedicated Houseperson to maintain cleanliness and order across assigned areas and guestrooms. You will support guests by delivering items and supplies, stocking carts, and ensuring all public spaces meet luxury hotel standards.

The role requires physical stamina, the ability to stand for long periods, and excellent communication with team members and guests. We offer a supportive team culture and a range of benefits.