Guest Experience Houseperson

mcrhotels.com; Illinois; Hybrid; USD 17,000 - 22,000; Full time

Job summary

Hyatt Regency O'Hare Chicago seeks a dedicated Houseperson to maintain spotless public areas and guest corridors while delivering exceptional hospitality and guest service.

As part of the housekeeping team, you will assist with luggage handling, restock amenities, and help ensure a safe, organized hotel environment with flexible shifts. This role emphasizes teamwork and strong communication to uphold brand standards and guest satisfaction.

Qualifications

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Communication Skills: Must be able to convey information and ideas clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.Neverwork while off the clock.
• Breaks: Clock in/out for breaks at the designated time on your schedule.
• Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Responsibilities

• Luggage handling: Store and retrieve luggage or packages for guests in storage areas, as needed.
• Cleaning and trash management: Clean and maintain the guest hallways, stairwells, service areas and ice rooms. Collect trash from all exterior garbage receptacles, as well as picking up trash and debris from the parking lot, swimming pool area and common grounds. All front and back of house areas should be well-organized and clean. Collect trash and soiled linen from the housekeepers and deliver to laundry room.
• Furniture upkeep: Monitor placement and condition of public space furniture, report issues to management.
• Restocking: Maintain stock levels in guest floor linen closets and guest amenities. Replenish amenities and supplies in assigned guestrooms. Stock and maintain housekeeping cart.

Skills

Hospitality experience

Can-do attitude

Follow guidelines

Handle pace under pressure

Listening & conflict resolution

Communication skills

Guest service

Age 18+

Flexible schedule

Punctuality

Job description

Hyatt Regency O'Hare Chicago seeks a dedicated Houseperson to maintain spotless public areas and guest corridors while delivering exceptional hospitality and guest service.

As part of the housekeeping team, you will assist with luggage handling, restock amenities, and help ensure a safe, organized hotel environment with flexible shifts. This role emphasizes teamwork and strong communication to uphold brand standards and guest satisfaction.