Guest-Experience Hotel House Attendant

Highgate; Key West (FL); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Highgate Hotels in Key West seeks a House Attendant to maintain cleanliness and order across designated areas and to deliver items to guestrooms as needed. The role supports guest comfort and operational efficiency.

Primary duties include floor and carpet care, furniture cleaning, luggage assistance, and adherence to emergency procedures, with a focus on ensuring guest satisfaction and smooth daily operations.

Qualifications

• High School diploma or equivalent; hotel experience preferred.
• Ability to stand for the duration of the shift and to lift up to 100 pounds occasionally.
• Effective verbal and written communication with guests and staff.

Responsibilities

• Buff marble floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
• Handle items for "Lost and Found" according to hotel standards.
• Clean guestrooms as needed.
• Have knowledge of and assist in all emergency procedures.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.

Skills

Physical stamina

Communication skills

Education

High School diploma or equivalent

Job description

Highgate Hotels in Key West seeks a House Attendant to maintain cleanliness and order across designated areas and to deliver items to guestrooms as needed. The role supports guest comfort and operational efficiency.

Primary duties include floor and carpet care, furniture cleaning, luggage assistance, and adherence to emergency procedures, with a focus on ensuring guest satisfaction and smooth daily operations.