Guest Experience Housekeeper - Sparkling Rooms & Service

MHG Hotels LLC; Avon (IN); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Incentives $

Employee Referral Program $

Paid Time Off

Paid Vacation (Full-Time)

Merit Increase $

401k with Employer Contribution (Full‑

Job summary

MHG Hotels LLC is seeking a hotel housekeeper to ensure rooms are clean, comfortable, and welcoming for guests. The role emphasizes a warm, people-oriented demeanor, teamwork, and attention to detail to deliver an outstanding guest experience.

The position includes flexible shifts, opportunities for cross-training, and eligibility for full-time benefits. You will support guests with information, assist with requests, and help maintain a high standard of cleanliness and confidentiality.

Qualifications

• Professional demeanor and welcoming personality.
• Ability to engage with guests from diverse backgrounds.
• Excellent communication and etiquette.

Responsibilities

• Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity.
• Respond to and resolve guest requests.
• Secure payments, verifying and adjusting billing as needed.
• Provide guests with room and hotel information, directions, amenities, and local interests.
• Run daily reports, reviewing to see what needs to be communicated to the next shifts staff.
• Complete cashier and closing reports, counting the bank at the end of each shift securely.
• Accept and record wake-up calls, delivering to the right department.
• Maintain confidentiality of all guests, proprietary information.
• Communicate any emergency, lost item, or theft to proper staff and/or authorities.
• Report maintenance problems, accidents, and safety hazards.
• Keep contingency lists in case of emergency and communicate and necessary messages.
• Protect company assets.
• Comply with all quality assurance expectations.

Skills

People-oriented

Team player

Attention to detail

Compassion

Clear communication

Job description

MHG Hotels LLC is seeking a hotel housekeeper to ensure rooms are clean, comfortable, and welcoming for guests. The role emphasizes a warm, people-oriented demeanor, teamwork, and attention to detail to deliver an outstanding guest experience.

The position includes flexible shifts, opportunities for cross-training, and eligibility for full-time benefits. You will support guests with information, assist with requests, and help maintain a high standard of cleanliness and confidentiality.