Guest Experience & Hotel Operations Supervisor

Century Casinos Inc; Caruthersville (MO); On-site; USD 44,915,000 - 63,970,000; Full time

Job summary

IOC Caruthersville LLC in Caruthersville, MO, seeks a Hotel Supervisor to deliver superior guest service and supervise hourly hotel staff. You will ensure a safe, secure environment while directing operations across front desk, housekeeping and amenities.

The ideal candidate has prior hotel operations experience, a Bachelor’s degree or equivalent, and may require a Level 2 Missouri Gaming License. This is a full-time on-site role with hourly compensation of $19.

Qualifications

• Prior experience in hotel operations and supervision.
• Bachelor’s degree or equivalent combination of education and experience.
• Supervisory or management experience preferred.
• Must be able to obtain and maintain a valid Level 2 Missouri Gaming License.

Responsibilities

• Supervise all hotel staff and oversee daily hotel operations.
• Maintain PAR levels for Sundry, Linens, Terry and Disposable inventories.
• Respond to guest concerns and resolve issues within authorized limits.
• Coordinate with IT, Housekeeping and Maintenance to service guest needs.
• Ensure compliance with all gaming laws and regulations.

Skills

Hotel operations

Supervision/leadership

Customer service

Education

Bachelor's degree or equivalent

Job description

IOC Caruthersville LLC in Caruthersville, MO, seeks a Hotel Supervisor to deliver superior guest service and supervise hourly hotel staff. You will ensure a safe, secure environment while directing operations across front desk, housekeeping and amenities.

The ideal candidate has prior hotel operations experience, a Bachelor’s degree or equivalent, and may require a Level 2 Missouri Gaming License. This is a full-time on-site role with hourly compensation of $19.