Guest Experience Host: Welcoming Guests & Reservations

Tupelo Grille; Whitefish (MT); On-site; USD 18,000 - 25,000; Full time

Job summary

Tupelo Grille in Whitefish, MT is seeking a friendly Host to welcome guests, manage reservations, and guide the dining room flow for a smooth, unhurried evening.

You will handle OpenTable reservations, answer calls, relay menu information, coordinate with servers and bussers, and maintain a clean host stand while assisting with light administrative tasks. This role is the first step in the guest experience and requires reliability, punctuality, and clear communication.

Qualifications

• Prior experience in a guest-facing hospitality or service role preferred.
• Comfortable with reservation management software — OpenTable experience a plus.
• Strong verbal communication skills, both in person and by phone.
• Organized and able to manage multiple tasks simultaneously during busy service.
• Reliable, punctual, and professional in appearance.

Responsibilities

• Greet every arriving guest warmly and promptly.
• Manage the reservation book and waitlist through OpenTable, maintaining accurate wait times and table availability.
• Answer incoming phone calls professionally, take reservations, respond to inquiries, and relay accurate information about the menu, hours, and policies.
• Follow up on voicemails, online inquiries, and messages in a timely manner.
• Communicate seating pacing to the floor team and manager to support a balanced workload.
• Monitor the dining room and lounge for table turns and coordinate with servers and bussers accordingly.
• Manage to-go orders: take orders by phone or in person, confirm pickup times, and coordinate packaging with the kitchen.
• Maintain a clean and organized host stand throughout the shift.
• Assist with light administrative tasks as directed by the GM.

Skills

Prior hospitality experience

OpenTable experience

Verbal communication

Multitasking

Punctual & professional

Job description

Tupelo Grille in Whitefish, MT is seeking a friendly Host to welcome guests, manage reservations, and guide the dining room flow for a smooth, unhurried evening.

You will handle OpenTable reservations, answer calls, relay menu information, coordinate with servers and bussers, and maintain a clean host stand while assisting with light administrative tasks. This role is the first step in the guest experience and requires reliability, punctuality, and clear communication.